Frequently asked question
We hand cut all of the gemstones individually to size, it may vary slightly in colour compared to the photos provided on the website.
Yes, we frequently restock items market as « out of stock » do not hesitate to contact us if you are interested in the « out of stock » item and we can give you a restock date.
Oli&J accepts returns for any item within a 15 days period.
We do accept exchanges for any items within a 15 days period if the product is in immaculate condition and hasn't been worn or damage.
Please note that shipping costs for returns & exchange will not be covered. In your return, postage and handling costs will also be deducted from your refund. Items that show signs of wear or damage will not qualify for a return.
Please contact us to arrange the return of your item.
Send your order to the address indicated with your name and email address.
Please send your order to the following address:
Rod Alam – 2 / 50 Buffalo Road, Gladesville NSW 2111